In order to respond to and report to public health authorities in connection with the Covid-19 public health emergency, we are required to collect and share certain personal information about you with public health authorities. This information will be shared only with the public health authorities in compliance with applicable law, and may include:
Intrivo may also collect personally identifiable information, such as your:
This information is only acquired to fulfill our legal reporting requirements and shared only with the applicable public health authorities based on your residential address and the Federal authorities, such as the Federal Department of Health and Human Services.
Intrivo uses smartphone functionalities in connection with providing services through the Site. For example, the Site uses the smart phone camera to verify that a test has been performed and analyze the results and store related images. In addition, if you grant access to your location, Intrivo may collect location information using smartphone location services, which provide precise location data. In addition, the Site uses smartphone mobile numbers for account security using two-factor authentication. The Site uses your phone number to send you verification codes as a second factor for authenticating a login.
Finally, this Site and, specifically, the On/Go application, uses your audio and microphone to allow you to have a conversation with a care guide if you use this feature.
If you purchase Intrivo’s products and services, we will collect billing and credit card information. This information is used to complete the purchase transaction.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Intrivo’s public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstake or contest sponsored by us or one of our partners: (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Intrivo collects and uses your personal information to operate its
website(s) and deliver the services you have requested. Intrivo may
use your personal information to:
Intrivo does not sell, rent, or lease its customer lists to third parties. Intrivo may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e.g., e-mail, name, address, telephone number) is not transferred to the third party.
Intrivo may share data with trusted third-party service provider partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Intrivo or comply with legal requirements, and they are required to maintain the confidentiality of your information.
Intrivo may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Intrivo or the Site; (b) protect and defend the rights or property of Intrivo; and/or (c) act under exigent circumstances to protect the personal safety of users of Intrivo or the public. We reserve the right to transfer any information we have about you in the event we sell, transfer, or merge all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
Intrivo may keep track of the websites and pages our users visit within the Site, in order to determine what Intrivo services are the most popular. This data is used to deliver customized content and advertising within Intrivo to customers whose behavior indicates that they are interested in a particular subject area.
When you download, access, and use the Site, it may use technology to automatically collect:
This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site.
The Site may use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Intrivo pages, or register with Intrivo site or services, a cookie helps Intrivo to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Intrivo website, the information you previously provided can be retrieved, so you can easily use the Intrivo features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Intrivo services or websites you visit.
For your convenience, the Site may contain links to other websites. Please be aware that Intrivo is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Intrivo does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Intrivo may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Intrivo or click on a link therein.
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
We take reasonable and appropriate measures to protect your information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. We implement certain physical, administrative, and technical safeguards that are designed to protect the integrity and security of your information.
Unfortunately, no methods used to transmit information via the internet or methods of data storage are completely secure. Although we do our best to protect your information, we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or administrative safeguards. Any transmission of information is at your own risk. You agree that Intrivo is not liable for the unauthorized release of your information unless such release was the result of gross negligence or willful misconduct on the part of Intrivo.
Our Site is intended to comply with the laws and regulations of the United States of America. We make no representations that our Site is appropriate or available for use in any location outside of the United States. If you are a resident of another country or are accessing the Site from outside of the United States, please note that you are transferring your data to the United States of America which does not have the same data protection laws as the European Union and other regions.
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household or device (“personal information”). Personal information does not include:
In particular, we have collected the following categories of personal information from its applicants within the last twelve (12) months:
Personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information we collect for one or more of the following purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the following categories of third parties:
In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:
Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category C: Protected classification characteristics under California or federal law.
Category D: Commercial information.
Category F: Internet or other similar network activity.
Category G: Geolocation data.
Category I: Professional or employment-related information.
Category J: Non-public education information.
Category K: Inferences drawn from other personal information.
We disclose your personal information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, Company has not sold personal information.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see “Exercising Access, Data Portability, and Deletion Rights,” below), we will disclose to you:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see “Exercising Access, Data Portability, and Deletion,” below), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us at the addresses below.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to the address identified below.
You can review and change your personal information by contacting us to request access to correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Intrivo Diagnostics, Inc.
10000 Washington Blvd, Floor 6
Culver City, CA, USA 90232
Tel. 888 965 0301
Effective as of August 9, 2021
No representations or claims regarding Intrivo products are intended to substitute for professional medical advice. Intrivo recommends that you always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical question or condition.